My wife and i recently purchased a 1999 SUZUKI Grand Vitara 2.5 V6 from the Edwards Car Company and that’s when the car purchase from hell began. We live in Cornwall and our delivery for the car has been a nightmare. We waited in on many different days for a car to arrive that never did until just a few days ago. The first transporter bringing the car to us had a blow out on the way down and the driver never phoned us to let us know what had happened, which resulted in another wasted day. We eventually had a call from the manager John, saying that another transporter would pick up our vehicle from the other transporter and bring it down to us the following day. The manager John phoned us around 1pm to say our car should be with us soon. We waited and waited and just before 6pm John phoned to say that the car was 5mins away, the reason the driver did not ring was that John had given him the wrong telephone numbere. The transporter arrived and we eventually got the car off and our px vehicle was then loaded on to the transporter. The driver was not even told he had a vehicle to pickup and bring back. The documents, rear headrests and luggage cover that were missing from the vehicle, but replaced by The Edwards Car Company were not even sent down with the car as agreed. We have a disabled tax on our vehicle and with no documents sent as promised we have a car we cannot tax, so cannot be driven. We phoned up and complained and the manager John said he would pay for the road tax, so we could use the vehicle, as a gesture of good will. It would be sent special delivery and be with us 9am the next day. Guess what no tax disc arrived and we had a doctors appointment the same day 15/9/2011 which had been booked in weeks ago and as we are both diabetic we really should have gone, but what with all the hassle of the garage we felt too unwell to go and with no car tax we could not use the car anyway. The postman delivered the Mot certificate and previous ones with a few receipts and service book later on in the morning. We had to cancel our doctors appointment and arrange another for the following week. We also have two dentist appointments next week. We still have a vehicle we cannot use as we still cannot tax it, as the V5 log book is not with us either as promised. The car was supposed to have been valeted prior to delivery and clearly had not, as it reaked of dog smell which gagged me. There was also dog hair everywhere a hole in the lower back of the drivers seat and a hole in the drivers carpet in the footwell. The warranty documents we were promised were also absent. The fuel filler flap does not lock as the catch the pin goes through is snapped off. On opening the back door the carpet trim strip was all loose and again dog hair and smell evident. The front grill has securing clips missing and is all loose. We phoned up Edwards Car Company again and spoke to John the manager who asked me to sort out what we needed and they would pay for it. This is still ongoing. My wife has been in tears and we are both very stressed out to say the least. We had a very heated discussion with the manager John and we still have no conclusion to this situation. We have been in touch with Trading Standards and are acting as per their advise. We would say to anyone even our worst enemy, if we had one, please do not buy or consider buying a car from The Edwards Car Company and put yourselves through what we are currently going through. They should not be allowed to sell cars to anyone and their garage should be closed down and spare us all the hassle that buying a car from them entails. We have bought a few cars in our life time, but this has to be the car buying experience from hell!!!! Never, never, ever, again. Today is Friday 16th September 2011, the postman has been and still no road tax as promised yesterday on the phone to John, so cannot use the vehicle. We will be keeping you all updated as to what happens next.